Ford Roadside Assistance – How It Works

How does ford roadside assistance work?

When you hit the road, the last thing you want is to be caught off guard by a sudden breakdown. Whether it’s a flat tire, a dead battery, running out of fuel, or finding yourself locked out of your car, these situations can quickly turn a good day into a stressful one. That’s where roadside assistance steps in. This complimentary service is built into your Ford’s warranty and is designed to give you round-the-clock peace of mind. With 24/7 support, Ford ensures that help is always available—whether you’re stuck in your driveway or miles away from home.

No matter what you drive: a Ford sedan, a family-sized SUV, or a hardworking pickup truck; you can rely on Ford’s dedicated roadside assistance team to respond promptly and professionally. From towing services to jumpstarts, fuel delivery, and even lockout support, the program is there to get you back on the road safely and with minimal hassle.

But how exactly does it all work? How long does the coverage last? And what should you do if your warranty has expired? Let’s break down everything you need to know about how Ford Roadside Assistance works, so you’re prepared before an emergency ever happens.

There When You Need It

No matter where you are, Ford Assistance is just a phone call away. Whether you have a breakdown in the city or find yourself stuck on the highway, Ford roadside help is available 24/7. Just dial 1-800-241-3673, and a service provider will be dispatched to your location.

Ford understands that emergencies happen at the most inconvenient times. That’s why their roadside assistance program is available nationwide, ensuring you’re covered whether you’re near home or traveling far.

First Things First: How to Access Ford Roadside Assistance

Wondering how to get Ford roadside assistance? It’s simple. If you need help, you have multiple ways to request service:

• Call the Ford Roadside Assistance Number: Dial 800-241-3673 to speak with a representative and request assistance.
• Use the FordPass® App: The FordPass roadside assistance feature allows you to request help directly from your smartphone.
• Visit a Ford Dealership: If you prefer, you can reach out to your local Ford service center for roadside support.

Once you request help, a trained professional will be sent to your location to provide the necessary service, whether it’s a flat tire change, jump-start, or tow.

Coverage That Goes the Distance

Many Ford owners ask, “Is Ford Roadside Assistance free?” The good news is that it comes at no additional cost if your vehicle is still under the Ford warranty. Coverage typically includes:

• New Ford Vehicles: Free roadside assistance for 5 years or 60,000 miles (whichever comes first).
• Certified Pre-Owned Ford Vehicles: Coverage for 7 years or 100,000 miles from the original sale date.

If your warranty has expired, you can still access Ford roadside assist for a fee or through an extended protection plan.

Service and Benefits

Ford’s roadside assistance includes:

• Towing Assistance: If your Ford breaks down, Ford towing service will take your vehicle to the nearest authorized dealership.
• Battery Jump-Start: If your battery dies, a technician will jump-start your car to get you back on the road.
• Flat Tire Assistance: Have a Ford flat tire? A technician will replace it with your spare tire.
• Lock-Out Service: If you lock your keys inside your car, Ford roadside service can unlock it for you.
• Fuel Delivery: If you run out of gas, a technician will deliver enough fuel to get you to the nearest station.

Get Going Again: Emergency Assistance on the Road

Fuel and Lock-Out Assistance

Running out of gas or locking yourself out of your car can be frustrating. Fortunately, Ford roadside assistance covers both situations:

• Fuel Delivery: A service provider will bring you a few gallons of fuel to get you to the nearest gas station.
• Lock-Out Service: If you’re locked out, Ford will send a technician to unlock your car. If needed, they can also arrange key replacement.

Get Back on the Road: Towing Assistance

If your Ford experiences a major issue that cannot be fixed on the spot, Ford towing assistance will transport your vehicle to the nearest authorized Ford dealership. This ensures that certified technicians diagnose and repair your vehicle with genuine Ford parts.

Service Delivered: Tire and Battery Assistance

Tire Assistance

Flat tires happen when you least expect them. If you need flat tire assistance near me, Ford’s service team will replace your flat tire with your spare.

Battery Assistance

A dead battery can leave you stranded, but Ford roadside service offers battery jump-starts to get you moving again. If your battery is completely dead, the technician can help you find a nearby service center to replace it.

FordPass® App: A Convenient Way to Request Help

Gone are the days of waiting on hold or searching for phone numbers in a glove compartment. With the FordPass® App, you can request roadside assistance anytime, anywhere, right from your smartphone. Whether you need a tow, help with a flat tire, or fuel delivery, simply open the app, navigate to the Roadside Assistance section, and tap the service you need. The app automatically pulls your vehicle’s information and location, making it easier and faster to get help dispatched to your exact spot. It’s a seamless and stress-free way to stay in control, even when unexpected issues arise.

Roadside Assistance for Electric Vehicles

Driving electric? Ford has you covered. Ford Roadside Assistance extends to all Ford electric and hybrid models, so you’re never left without support. EV owners can rely on services such as battery jump-starts, lock-out assistance, tire changes, and towing to the nearest certified EV dealer or charging station. Whether you’re dealing with a drained battery or simply need help on the road, Ford ensures that electric vehicle drivers enjoy the same dependable service as those driving gas-powered models.

Ford Protect: Extended Roadside Coverage

If your factory warranty has expired, it doesn’t mean you have to give up the safety net. Ford Protect is an extended service plan that helps you stay covered well beyond your original coverage. With Ford Protect, you’ll continue to receive valuable roadside services like towing, lockout assistance, fuel delivery, flat tire changes, and more. It’s a smart investment for those who plan to keep their Ford vehicle for the long haul and want the peace of mind that comes with continued protection.

Owner’s Manuals, Warranties, and More

Want to know exactly what’s included in your vehicle’s roadside coverage? Your Ford owner’s manual and warranty guide are great resources for learning the details. These documents provide a clear breakdown of what’s covered, how long it lasts, and how to take full advantage of the benefits that come with your Ford. You can also find this information online through your Ford account or the FordPass app, making it easy to stay informed and in control.

FAQs: Answers to Common Roadside Assistance Questions

Q: What is the Ford Roadside Assistance phone number?
A: You can reach Ford Roadside Assistance by calling 1-800-241-3673. This number is available 24 hours a day, 7 days a week, so whether it’s the middle of the night or a holiday weekend, you can get help when you need it most. Whether you’re dealing with a flat tire, locked keys in your car, a dead battery, or you’ve run out of gas, Ford has a support team ready to assist.

Q: How long does Ford Roadside Assistance last?
A: Coverage for Ford Roadside Assistance depends on the type of vehicle you have. If you’ve purchased a new Ford vehicle, you’ll receive complimentary roadside assistance for 5 years or 60,000 miles, whichever comes first. For Ford Certified Pre-Owned vehicles, the coverage extends even longer—up to 7 years or 100,000 miles from the original in-service date. This added peace of mind makes buying a CPO vehicle a smart and secure choice.

Q: Does Ford offer free roadside assistance?
A: Yes! As long as your vehicle is still under its original factory warranty or certified pre-owned warranty, Ford Roadside Assistance is completely free. This means you won’t pay anything out-of-pocket for emergency services such as towing (to the nearest Ford dealership), battery jumpstarts, lockout services, fuel delivery (gas and diesel), or tire changes. After your warranty expires, you can still get help, but standard service fees may apply.

How Can We Help You? Join the DriveSmart Network

If you want more comprehensive roadside coverage beyond Ford’s assistance program, consider joining DriveSmart. DriveSmart offers exclusive roadside benefits, extended coverage, and personalized assistance for drivers who want peace of mind wherever they go.

Unlock Exclusive Benefits with DriveSmart

With DriveSmart, you get:

• 24/7 roadside assistance
• Towing services beyond Ford’s warranty coverage
• Flat tire and battery assistance
• Fuel delivery and lock-out help
• Personalized support tailored to your driving needs

Contact Us Today!

Don’t wait until you’re stuck on the road. Join DriveSmart today and unlock exclusive offers, emergency assistance, and much more. Whether you drive a brand-new Ford or an older model, DriveSmart ensures you’re always covered.

Ready to take control of your roadside safety? Sign up now and drive with confidence!